Effective Date: March.2025
Last Updated: March.2025

1. Introduction

Welcome to Famaliving Montreal (“Company,” “we,” “us,” or “our”). Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and interact with our website www.famaliving.ca (the “Website”).

By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms outlined below, please refrain from using our Website.

2. Scope of this Privacy Policy

This Privacy Policy applies solely to Famaliving Montreal and covers the personal data collected through our Website. While we operate under the international Famaliving brand, we serve only and exclusively within Canadian territory. This policy does not extend to any third-party websites, services, or companies that may be linked to or referenced on our Website.

3. Information We Collect

In order to provide you with our products and services, we collect and store certain personal information, including but not limited to:

• Personal Identification Data: Name, email address, phone number.
• Billing and Shipping Information: Address, Address 2, Province, City, Postal Code.
• Order-Related Information: Details related to purchases and preferences.
• Website Analytics and Marketing Data: Collected through cookies and tracking technologies for analytics and advertising purposes.

This information is provided by users voluntarily when interacting with our Website, such as when submitting an order, registering an account, or subscribing to our marketing communications.

4. How We Collect Information

We collect personal data through the following methods:

• Direct Submission: When users fill out forms on our Website for order processing, customer service, or marketing subscriptions.
• Cookies and Tracking Technologies: We use cookies, tracking pixels, and analytics tools to enhance user experience and measure website performance.

5. Purpose of Data Collection

We collect and process user data strictly for the following purposes:

1. Order Processing & Fulfillment: To ensure accurate and timely completion of orders placed on our Website.
2. Customer Support: To address inquiries, provide assistance, and maintain communication regarding purchases.
3. Marketing & Promotional Communications: To send newsletters, special offers, and updates regarding our products and services.
4. Website Analytics & Performance Optimization: To analyze user behavior, improve our Website, and enhance the overall customer experience.

Users may choose to opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

6. Data Sharing and Third-Party Services

At Famaliving Montreal, we do not sell, rent, or trade personal information to third parties. However, we may share limited personal data with trusted third-party service providers necessary to operate our business efficiently. These include:

• Delivery & Logistics Providers: To fulfill shipping and ensure safe delivery of products.
• Marketing & Email Service Providers: To facilitate promotional emails and customer communications.
• Analytics Providers: To track and analyze website performance.

All third-party services used by Famaliving Montreal are carefully selected and required to comply with data protection laws. These service providers handle user data solely on our behalf and for the intended business purposes outlined in this policy.

We reserve the right to update or change the third-party services we use at any time without prior notice. However, any such changes will not compromise user privacy or data security.

7. Data Security Measures

We take appropriate security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted Databases & Secured Servers: All user information is stored securely with industry-standard encryption.
• Restricted Access Controls: Only authorized personnel have access to sensitive data.
• Compliance with Data Protection Regulations: We follow best practices to comply with applicable privacy laws in Canada.

Despite our rigorous security measures, no system is entirely foolproof. Users are encouraged to take precautions when sharing their personal information online.

8. User Rights and Access to Personal Information

Under applicable data protection laws, users have the right to:

• Access their personal data: Users may request a copy of the information we hold about them.
• Modify or update their information: Users can update their details if they are incorrect or incomplete.
• Request deletion of their data: Users may request that their data be deleted from our records, subject to legal retention requirements.
• Withdraw consent for marketing communications: Users can opt out of receiving promotional emails at any time.

To exercise any of these rights, users may contact us directly via phone, email, or in person.

9. Compliance with Privacy Laws

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. Given the limited scope of our Website (Canada-only services), we ensure that our practices align with globally recognized data protection standards.

While we do our best to adhere to worldwide privacy regulations, users outside of Canada should note that our services and data handling are specifically designed for compliance within Canadian jurisdiction.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, you may contact us via:

• In-Person Visit: 2000 Saint Laurent Blvd. , Montréal, QC H2X 2T2
• Phone: (514) 840 0990
• Email: info@famaliving.ca

11. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be published on our Website, and the “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of our Website following an update constitutes acceptance of the revised Privacy Policy.