Terms & Conditions
Effective Date: March.2025
Last Updated: March.2025
1. Introduction
These Terms and Conditions (“Terms”) govern the use of the website www.famaliving.ca (the “Website”) and the services provided by Famaliving Montreal (“Company,” “we,” “us,” or “our”). By accessing and using the Website, users agree to comply with these Terms. If a user does not agree with any part of these Terms, they should refrain from using the Website.
Famaliving Montreal operates exclusively within Canada. While the Famaliving brand is recognized internationally, this Website and all associated services are intended solely for customers within Canada.
2. Cancellations, Refunds, and Exchanges
Famaliving Montreal allows cancellations, refunds, and exchanges, but each request will be assessed on an individual basis. Refunds and exchanges are possible within 5 days after receiving the merchandise. Items must be in their original condition with packaging intact.
A 25% restocking fee will apply to returns. Shipping and handling fees are non-refundable, including costs for items originally offered with “free shipping.”
Special orders and floor models are final sales and cannot be canceled, returned, or exchanged.
3. Custom Orders and Delivery
All products offered by Famaliving Montreal are customized to each customer’s preferences. Due to the nature of customization, orders may require several months for production and delivery.
Customers are responsible for providing accurate delivery details. If a delivery attempt fails due to incorrect information or absence, additional fees may apply for redelivery.
Storage Policy: Once merchandise arrives at our warehouse, Famaliving Montreal will store it free for one month. After this period, a 10% storage fee per month will be applied.
4. Warranty Policy
Famaliving Montreal offers a lifetime warranty on specific items. Warranty coverage applies only to eligible products and is contingent on proper use and care.
Not Covered Under Warranty:
- Natural variations in shade, grain, and texture of materials.
- Leather products may show natural marks and scars, which do not impair quality.
- Damage from misuse, accidental damage, improper handling, unauthorized modifications, or normal wear and tear.
Warranty claims will be reviewed on a case-by-case basis, and resolutions may include repair, replacement, or other remedies at the Company’s discretion.
5. Intellectual Property Rights
All content on the Website, including logos, product images, descriptions, and trademarks, is the exclusive property of Famaliving Montreal and, where applicable, Fama, Spain. Unauthorized copying, reproduction, distribution, or use of intellectual property may result in legal action.
6. Liability and Disclaimers
Famaliving Montreal does not assume responsibility for damages resulting from improper use, handling, or assembly of its products. While we strive for accuracy, color, material, and finish variations may occur and do not warrant returns or refunds.
We are not liable for third-party services, including shipping carriers or payment processors. Famaliving Montreal disclaims all warranties, express or implied, regarding third-party services.
7. Governing Law and Dispute Resolution
These Terms are governed by the laws of Canada. Disputes must be resolved through mediation or arbitration before legal action is pursued. Claims must be filed in a jurisdiction within Canada.
8. Shipping & Installation
- Standard Delivery is to the first floor unless pre-arranged.
- Installation does not include wall mounting or electrical setup.
- Redelivery Fees apply if the recipient is unavailable at the scheduled time.
- Customer Pickup is available, and customers are responsible for securing their items.
- Freight Shipments: Customers must inspect items upon delivery and report damages immediately.
9. Updates and Modifications
These Terms are publicly available on the Website and may be updated at any time without prior notice. Continued use of the Website constitutes acceptance of the revised Terms.
10. Contact Information
For inquiries regarding these Terms and Conditions, users may contact Famaliving Montreal through:
- In-Person Visit: 2000 Saint Laurent Blvd., Montréal, QC H2X 2T2
- Phone: (514) 840-0990
- Email: info@famaliving.ca