Free Shipping  (Nationwide)

Sometimes, the only things stopping you from buying furniture are the high shipping costs and the inability to transport it in your car due to its size. At Famaliving, we strive to make getting your furniture to you as easy and affordable as possible. That’s why we are pleased to offer FREE shipping within Canada to all its major cities for all orders over $3500*. For orders below the required amount, we provide competitive shipping rates.

Famaliving’s free shipping is intended to be standard ground shipping, during which the furniture is delivered to an accessible entryway of your home in the manufacturer’s packaging. If you have a condo or an apartment, your furniture will be placed in the lobby or designated loading area**.

White Glove Local Delivery (Montreal)

We offer a “white glove” delivery service for our customers living in Montreal. This service is ideal for goods requiring extra attention, embodying a delivery approach characterized by meticulous care and respect. Our professional crew is trained to serve every customer with a “white glove attitude,” ensuring your merchandise reaches its destination on time and in perfect condition.

When your furniture is ready for delivery, our scheduler will contact you 1-2 days before shipping to confirm the date and time. For orders placed by phone or email, a signed imprint may be required before the free shipping used for placing the order, as well as a photo ID of the cardholder.

Your merchandise will be prepared for delivery after the balance has been paid in full. Payment can be made by credit or debit cards in-store, e-transfer, wire transfer, or in cash.

Upon receiving your order, please ensure that all purchased items have been delivered. We recommend reviewing your order details with the delivery personnel before they leave, and informing them of any discrepancies. After signing the delivery paper, you acknowledge that the furniture has been inspected and is in perfect condition. If there is an issue with the furniture or an item is missing, please indicate it clearly on the delivery paper and contact the store within 24 hours to inform the sales representative about the problem. Please retain all contents and their original packaging; if the furniture needs to be exchanged, the original packaging is required, or an additional fee may apply.

Please prepare your home for delivery by removing any obstacles that may affect the transportation process. In winter, ensure that sidewalks and aisles are clear of snow and ice. The path from the outside entry to the desired location should be free of debris or obstructions. Objects like ceiling fixtures, paintings, rugs, and other stationary items must be cleared from hallways, entryways, and living areas. Additionally, the delivery crew cannot alter or change any doors, trims, or moldings in your home.

An adult signature (minimum of 18 years old) is required on all free shipping invoices. Please ensure a responsible person is present at home at the time of the scheduled delivery to accompany the shipping team to your house or apartment.

Disclaimer

• *Free shipping cannot be combined with any other offer.
• **Additional moving within your dwelling, installation, assembly, and recycling of packaging materials is not included.
• The customer is advised to thoroughly inspect all items received and make notes on the delivery sheet in case of any damages to the boxes received. All Famaliving products are produced with impeccable quality control, but in the event that you receive a defective item, it’s necessary to send us pictures with the defects clearly shown, accompanied by a written description, so that we can submit a claim to the manufacturer. The defect will be remedied or the entire item will be replaced in accordance with your situation.